Receiving unexpected emails about a gift or payout from Giftogram can be concerning. With the increase in phishing attempts, it's important to verify the authenticity of these messages.
Why you can trust Giftogram
We take security very seriously and have implemented robust measures to protect your information. Our communications are designed to provide a seamless, safe, and secure experience for you and your recipients.
How to spot a legitimate Giftogram email
Check the sender’s email address
Legitimate Giftogram emails will always come from one of the following addresses:
Check for attachments
Giftograms are never sent with an attachment. Do not open an attachment from an email that claims to be a Giftogram.
No payment or passwords are needed
Recipients are never required to provide payment information, create an account, or log in to other applications. The only details we collect during redemption are the recipient’s first name, last name, and email address. This information is used exclusively to assist with customer support and to deliver their selected gift. We guarantee that this information is never shared or sold to third parties. For a detailed overview of redeeming a Giftogram, check out our Giftogram Redemption Experience article.
What to do if you’re unsure about an email
Do not click links or share information: Avoid engaging with any email that seems suspicious.
Forward the email to us: If you’re unsure about an email’s legitimacy, forward it to dop@giftogram.com. Our team will review it and let you know if it’s authentic.