Why did I receive a processing error?
Credit card processing errors are typically caused by one of two things: Additional payment issues might include errors like 'Invalid card selected' or problems specific to campaign settings.
The transaction exceeds the limit on your credit card.
Your credit card provider is flagging the transaction.- The 'Invalid card selected' error, often caused by incorrectly set or unconfirmed cards in campaign settings.
To resolve this, please confirm that your card has the required limit to process your order, and contact your bank to ensure any flags are lifted before we can reattempt your transaction. For the 'Invalid card selected' error, verify and confirm the selected card in the campaign settings. If a card is declined, check available balances and contact your card-issuing bank to address daily limits, security blocks, or other restrictions.
If you'd like to process your transaction on a new credit card, simply add the card to your saved payment methods in your account settings. Please refer to this article for instructions on saving a new card to your account. Adding a credit card to your account. Be mindful that specific campaigns, like the Birthday campaign, may require a particular card to be set for transactions.
Once the issue is resolved or your new card is added, please contact our customer service team so we can reprocess your transaction. If you continue to face issues, you can also verify all saved payment methods or check for campaign-specific requirements before contacting customer service.