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Billing and order history
Manage your payment methods, track orders, and review your order history to stay on top of all your transactions.
18 articles
Ordering with a Credit Card
Learn how to use a credit card to place orders, including accepted card types and payment processing steps.
Adding a credit card to your accountAdd a credit card to your account's saved payment methods or add a card at the point of purchase
What are Remaining Max Spending Limits?For your security, your account is limited to max spending limits when using a credit card.
Credit card processing errorsIf there's a credit card error, you'll get an email with steps to contact us and update your payment.
Funding your account
Discover how to add funds to your Giftogram account to streamline future transactions.
Funding your Giftogram accountDeposit funds into your Giftogram account to leverage automated gifting, manage user budgets, and be able to send gifts without the wait.
Transferring funds between team membersManage budgets and track spending effortlessly. Transfer funds individually or in bulk, with options to set amounts or round up balances.
Checking your deposit statusMost credit card deposit requests are approved the same business day while ACH and wire deposits are posted the morning they arrive
Finding your receipt or invoiceQuickly access receipts for any purchase in your account
Smart Campaign funding explained.If your Smart Campaign runs out of funds, all pending gifts will go out when your account is funded again
Current exchange ratesGiftogram uses the most current exchange rates to calculate your international purchases.
Refund PolicyGiftogram guarantees the highest quality product possible. If you are unhappy with any aspect of your order, please get in touch with us
Order history
Access and manage your past orders, view details, and track current order statuses.
Filtering and exporting your digital order historyComprehensive reporting to track every gift sent and provide transparency throughout your account.
Understanding digital delivery statuses and delivery timesLearn about send times and what your delivery status means
Finding your order status and trackingCheck the status of your orders anytime by viewing your order history
Activating your physical GiftogramsActivate or deactivate your physical Giftogram cards when you are ready to use them
Re-sending a digital GiftogramYou can resend a Giftogram within 120 days of the original order date
Cancelling a digital orderCancel a pending digital order before it goes out.
What does "inactive card was attempted" mean?"Inactive card was attempted" means you may have forgotten to activate your physical cards before handing them out
The tax implications of employee gift cardsEmployers planning on giving away gift cards should remember that all gift cards should be treated as taxable income