About send times
Send ASAP: For established accounts, orders placed during normal business hours will be sent in two hours.
Schedule: When you schedule your gifts for a future date, your order will be sent on the day and time you select.
Smart Campaigns: Gifts scheduled via a smart campaign are delivered at 9 AM in your account's selected time zone. Make sure your account is funded to avoid delivery delays.
Note:
Orders from new accounts may take up to 24 hours to be approved.
Orders are verified Monday-Friday from 7 AM - 8 PM EST. Orders placed over the weekend will not be verified until 7 AM the following Monday.
How to check your order's status
You can check the status of your order by visiting your account's digital order history and viewing your order details. Your orders queued send time will be displayed on the top left of the order details page.
What are digital order status's
In Review - For your security, our customer success team reviews all outgoing orders. This process may take up to an hour and is only conducted during business hours.
Pending - Your order has been approved by our team and is queued for delivery at your scheduled time.
Sending - Your order is being sent. Some gifts have delivered or bounced, and others are still pending.
Sent - All of your gifts have been sent, but not all have been confirmed to be delivered.
Delivered - Your order has been sent to the recipient, and we've received confirmation from their mail server that it has been delivered.
Bounced - Your order was undeliverable to the provided email address. Your account has been refunded for this order.
Canceled - Your order was canceled before your gifts were sent.
Note: To find out why a gift has bounced, click the down arrow next to the Bounced status to expand the details.
